EU consumers — statutory right of withdrawal

This section applies if you are a consumer and your order is delivered to an EU member state. It reflects your rights under the EU Consumer Rights Directive (2011/83/EU), as amended by Directive (EU) 2023/2673, including the online withdrawal function.

You generally have 14 days from the day you (or a person you nominate) take physical possession of the goods to withdraw from your purchase, without giving a reason. For split deliveries, the period runs from receipt of the last item.

To withdraw online, use our Withdraw from contract form. Confirm your order details in the two-step process. You will receive an email receipt of your withdrawal on a durable medium. Guest checkout is supported — use your order number and the email address from your order.

After a valid withdrawal, please send the goods back to us without undue delay and within 14 days of telling us you are withdrawing. Unless we have offered to collect them, you bear the direct cost of return postage. We will refund you within 14 days of receiving the goods back, or of you supplying evidence that you have sent them, whichever is earlier.

Sealed TCG products — EU shipping

We do not ship factory-sealed trading card products (booster packs, booster boxes, tins, and similar sealed TCG items) to EU member states. This restriction applies at checkout. Singles and other non-sealed products may still be delivered to the EU subject to the rules below.

Opened or sealed trading card products (EU)

Where we do supply trading card products to EU destinations, they are not treated like sealed hygiene goods or downloaded software. Opening a booster pack, box, or other factory seal does not automatically remove your statutory withdrawal right. If you have opened or handled a product beyond what is necessary to inspect it, and its value has been diminished as a result, we may reduce your refund to reflect that loss in value, as permitted by applicable EU consumer law.

When we may refuse or reduce a refund (EU)

We cannot accept returns where:

• The item has been handled more than necessary to establish its nature, characteristics or functioning, and its value has been diminished as a result.
• Cards or other items have been damaged, bent, marked, re-sleeved, or otherwise altered after delivery.
• Components included with the product (such as promotional cards, inserts, tokens or accessories) are missing.
• The item has been personalised or made to your specifications.

If a returned item has been handled beyond what is necessary to inspect it, we may reduce your refund to reflect any loss in value, as permitted by applicable consumer law. We will not refuse a withdrawal solely because original packaging is missing, although missing promotional items or components may affect the refund amount.

Exempt from withdrawal (EU)

Bespoke or clearly personalised goods made to your order are exempt from the statutory right of withdrawal. Faulty, misdescribed, or not-as-ordered items are handled under your separate legal remedies — contact us with photos and your order number.

Our optional 30-day extended returns for sealed products (described in the UK & rest-of-world section below) is a commercial policy for other markets and does not replace or limit your EU statutory 14-day withdrawal rights.

How to return goods after withdrawing (EU)

1. Submit your withdrawal using the Withdraw from contract form before sending anything back.
2. Wait for our reply with return instructions if needed.
3. Pack items securely and use a tracked service. Include your order number inside the parcel.
4. Send your return to:
   WheelyNerdy
   12 Hills Close
   Sporle
   King’s Lynn
   Norfolk PE32 2DY
   United Kingdom

UK & rest of world — store returns policy

This section applies to orders delivered to the United Kingdom and to destinations outside the EU. It describes WheelyNerdy’s store returns policy, including voluntary extensions beyond the minimum required by law. Your statutory rights under local consumer law are preserved where they apply.

UK consumers exercising a 14-day online cancellation right may also use our Withdraw from contract form. For extended-policy returns or other enquiries, email us as set out below.

• 14 days Statutory cancellation on eligible items (UK Consumer Contracts Regulations)
• 30 days Extended window for sealed, unopened products still in original packaging
• Faulty items Free returns within 30 days if something arrives damaged or incorrect

What you can return (store policy)

The windows and conditions in this table apply to our UK and rest-of-world store returns policy only — not to EU statutory withdrawal, which is governed by the section above.

Singles and other non-sealed cards have a 14-day return window rather than the 30 days we offer on sealed products, because card values can change quickly. That shorter window is common across UK trading card retailers.

What we cannot accept (store policy)

Under our UK and rest-of-world store returns policy (not the EU statutory rules above), we generally cannot accept:

• Opened booster packs, booster boxes, or other factory seals that have been broken (change-of-mind returns under our extended policy)
• Singles where the condition has changed after delivery — for example taken out of our sleeve, re-sleeved, or showing wear from handling beyond a quick look
• Items returned without original packaging, or with missing contents (promo cards, inserts, etc.)
• Products showing wear, damage caused after delivery, or signs of use beyond reasonable inspection
• Made-to-order merchandise returned for change of mind

If a return under this store policy does not meet these conditions, we may refuse it, return it to you at your cost, or offer a partial refund reflecting the item’s condition. This does not affect statutory rights that apply to your order under UK or other local law.

Fair use (extended 30-day returns)

Our 30-day returns for sealed products and accessories go beyond what the law requires — we offer them in good faith. To keep that sustainable, extended-policy returns are limited to 6 items and £150.00 (inc. VAT) per customer over the lifetime of your account.

If you reach those limits, we may not be able to accept further returns under the extended 30-day policy. This fair-use limit applies to our UK/rest-of-world store policy only and does not reduce EU statutory withdrawal rights or UK statutory cancellation rights where the law entitles you to them.

Return postage (UK & rest of world)

For change-of-mind returns, you are responsible for the cost of sending items back to us. Please use a tracked service — we cannot refund items lost in the post on their way back.

If your order arrived faulty, damaged, or incorrect, contact us within 30 days and we will cover reasonable return postage.

How to start a return (UK & rest of world)

For UK statutory cancellation within 14 days, use the Withdraw from contract form. For extended-policy returns (sealed products within 30 days) or orders outside the EU/UK statutory framework described above, email [email protected] with your order number and the item(s) you want to return.

1. Wait for our reply with return instructions — please do not send items back without contacting us first.
2. Pack everything securely so it cannot be damaged in transit. Include a note with your order number inside the parcel.
3. Send your return to:
   WheelyNerdy
   12 Hills Close
   Sporle
   King’s Lynn
   Norfolk PE32 2DY
   United Kingdom

Refunds & exchanges

Once we receive and inspect your return, we will email you to confirm the outcome. For statutory cancellations and withdrawals, refunds will be made within the legal deadline applicable to your order. For extended voluntary returns outside your statutory rights, refunds are normally issued to your original payment method within 14 days of approval, though busy periods may take longer.

We can issue store credit or a gift card instead if you prefer — just let us know when you contact us. Exchanges are offered where we have replacement stock available; otherwise we will refund you.

Faulty or misdescribed items (all destinations)

These remedies apply regardless of destination. UK buyers: under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if goods are faulty, not as described, or not fit for purpose. EU buyers: equivalent remedies apply under EU consumer law. Please tell us within 30 days of delivery and include photos where helpful.

We will arrange a free return and send a replacement or full refund once we have confirmed the issue.

Your legal rights (UK & rest of world)

Nothing in the UK & rest-of-world store policy section affects your statutory rights as a consumer. UK buyers have at least 14 days to cancel most online purchases under the Consumer Contracts Regulations 2013 — use the Withdraw from contract form where applicable. EU buyers should rely on the EU section at the top of this page. Faulty or misdescribed goods are covered in the section above.