These Terms & Conditions govern the use of the website wheelynerdy.co.uk and the purchase of products from WheelyNerdy (“we”, “us”, “our”). By accessing the website or placing an order, you agree to be bound by these Terms & Conditions.

Business Details

WheelyNerdy
12 Hills Close
Sporle
King’s Lynn
Norfolk
PE32 2DY
United Kingdom

Email: [email protected]

1. Eligibility to Purchase

1.1 Customers may place orders for delivery to destinations worldwide, subject to applicable laws, sanctions, trade restrictions, carrier availability, and WheelyNerdy’s ability to fulfil the order.

1.2 By placing an order, you confirm that you are at least 18 years of age or have the consent of a parent or guardian.

1.3 WheelyNerdy reserves the right to refuse, cancel, or restrict any order where:

• Delivery services are unavailable;
• International sanctions or trade restrictions apply;
• Import restrictions prohibit delivery of the goods;
• Fraud prevention measures identify unusual activity;
• Compliance, legal, or regulatory concerns arise; or
• Fulfilment would be impractical or disproportionately costly.

1.4 Customers are responsible for ensuring that the products ordered may be legally imported into their country, territory, or jurisdiction.

2. Formation of Contract

2.1 All orders are subject to acceptance and availability.

2.2 The placing of an order constitutes an offer to purchase goods. A contract is formed when we accept your order, which we confirm by order confirmation email. Dispatch confirmation follows separately once your order has been shipped. If we cannot accept your order, we will notify you and refund any payment taken.

2.3 We may refuse or cancel an order where we have a legitimate reason, including stock issues, pricing errors, fraud concerns, shipping restrictions, legal compliance, or inability to fulfil the order.

2.4 If an order cannot be fulfilled after payment has been received, we will provide a refund of the amount paid.

3. Products and Pricing

3.1 All prices displayed on the website are shown in Pound Sterling (GBP £).

3.2 Prices may be displayed in other currencies for convenience. Any currency conversions are estimates only and final charges may vary depending on your payment provider.

3.3 Prices may be amended at any time without prior notice.

3.4 Whilst every effort is made to ensure pricing and product information is accurate, errors may occasionally occur. Where an error is identified, WheelyNerdy reserves the right to cancel the order and issue a full refund.

3.5 Product images are provided for illustrative purposes only. Actual products may differ slightly in appearance due to manufacturing variations, print runs, language versions, or screen settings.

4. Payment

4.1 Payment must be made in full at the time of placing an order.

4.2 Accepted payment methods are those displayed during checkout.

4.3 Goods will not be dispatched until payment has been successfully authorised and received.

4.4 We reserve the right to conduct fraud prevention and identity verification checks before dispatching an order.

5. Delivery

5.1 WheelyNerdy offers delivery to the United Kingdom and selected international destinations.

5.2 Delivery availability varies by country and may change without notice.

5.3 Certain countries, territories, regions, postal codes, individuals, organisations, or entities may be excluded due to:

• Carrier restrictions;
• Trade sanctions;
• Export controls;
• Import regulations;
• Security concerns; or
• Operational limitations.

5.4 Details of delivery services, estimated timescales, charges, and restrictions are set out in our Shipping & Delivery Policy, which forms part of these Terms & Conditions.

5.5 Delivery estimates are provided for guidance only and do not constitute guaranteed delivery dates.

5.6 WheelyNerdy shall not be liable for delays caused by customs inspections, courier delays, weather events, industrial action, border controls, governmental action, or any circumstances beyond our reasonable control.

5.7 Risk in the goods passes to the customer upon delivery to the address provided during checkout.

5.8 Ownership of goods remains with WheelyNerdy until full payment has been received.

6. Customs Duties, Taxes and Import Charges

6.1 International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling charges, tariffs, or other governmental charges imposed by the destination country.

6.2 Such charges are the sole responsibility of the customer unless explicitly stated otherwise during checkout.

6.3 WheelyNerdy has no control over customs charges and cannot predict their amount.

6.4 Customers are responsible for complying with all local laws and regulations applicable to the importation and possession of products purchased from WheelyNerdy.

6.5 Failure to pay customs duties, taxes, or fees may result in delays, seizure, destruction, abandonment, or return of the shipment.

7. Returns and Cancellations

7.1 Customers have statutory rights under applicable consumer protection legislation.

7.2 WheelyNerdy provides an extended return period of 30 days, subject to the conditions contained within our Returns Policy.

7.3 Full details of cancellations, returns, exclusions, and refunds are set out in our Returns Policy, which forms part of these Terms & Conditions.

8. Refused, Undeliverable or Returned Shipments

8.1 If a shipment is refused by the recipient, returned by a courier, rejected by customs authorities, abandoned, confiscated, destroyed, or otherwise prevented from delivery due to local laws, regulations, sanctions, import restrictions, or failure to pay applicable charges, WheelyNerdy shall not be liable for any resulting losses.

8.2 Where a shipment is returned to WheelyNerdy, any refund may be reduced by:

• Original shipping charges;
• Return shipping charges;
• Customs charges;
• Handling fees; and
• Any other costs incurred in relation to the failed delivery.

8.3 If a shipment cannot be recovered from the carrier or customs authority, no refund may be available.

8.4 This section does not affect your statutory rights as a consumer where goods were not delivered to you through no fault of your own, where the goods are faulty or misdescribed, or where applicable consumer law provides a remedy.

9. Intellectual Property

9.1 All content contained on the website, including but not limited to text, graphics, logos, branding, photographs, product descriptions, software, and design elements, remains the property of WheelyNerdy or its licensors.

9.2 No content may be copied, reproduced, distributed, published, transmitted, displayed, modified, or otherwise used without prior written permission.

9.3 All trademarks, logos, and brand names remain the property of their respective owners.

10. Limitation of Liability

10.1 Nothing in these Terms & Conditions excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation; or
• Any liability that cannot be excluded under applicable law.

10.2 Subject to clause 10.1, WheelyNerdy shall not be liable for:

• Indirect losses;
• Consequential losses;
• Loss of profit;
• Loss of revenue;
• Loss of business;
• Loss of goodwill;
• Loss of opportunity; or
• Loss of data.

10.3 Our total liability arising from any claim relating to an order shall not exceed the amount paid for the relevant goods.

11. Data Protection

11.1 Personal information is collected, processed, stored, and protected in accordance with our Privacy Policy.

11.2 By using the website or placing an order, you acknowledge that we process personal data as described in our Privacy Policy. Where processing requires consent, we will ask for it separately.

12. Complaints

12.1 Customers wishing to raise a complaint should contact us at:

Email: [email protected]

12.2 Complaints will be handled in accordance with our Complaints & Dispute Resolution Policy.

12.3 Customers may also seek assistance from Trading Standards or an Alternative Dispute Resolution (ADR) provider where appropriate.

13. International Trade Compliance

13.1 WheelyNerdy complies with applicable export control laws, trade sanctions, and other legal requirements.

13.2 Products purchased from WheelyNerdy may not be exported, re-exported, transferred, sold, or supplied in violation of applicable laws or regulations.

13.3 WheelyNerdy reserves the right to suspend, refuse, restrict, or cancel any transaction where fulfilment may breach applicable sanctions, export controls, trade restrictions, carrier policies, or legal obligations.

13.4 Customers are solely responsible for ensuring compliance with all laws and regulations relating to the importation, possession, use, resale, or distribution of products purchased from WheelyNerdy.

14. Force Majeure

14.1 WheelyNerdy shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;
• Floods;
• Fire;
• Pandemic or epidemic;
• War;
• Terrorism;
• Civil unrest;
• Government action;
• Utility failures;
• Internet outages;
• Industrial disputes; or
• Carrier disruptions.

15. Governing Law

15.1 These Terms & Conditions are governed by the laws of England and Wales. If you are a consumer resident in the UK, EU, EEA, or another jurisdiction with mandatory consumer protection laws, this does not affect any rights you cannot legally be deprived of under the laws of your country of residence. Nothing in these Terms limits your right to bring or defend proceedings in a court where mandatory consumer law allows you to do so.

15.2 For business customers only, any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Amendments

16.1 WheelyNerdy reserves the right to amend these Terms & Conditions at any time.

16.2 Updated versions will be published on the website and shall take effect immediately upon publication unless otherwise stated.

16.3 Continued use of the website following publication of amended Terms & Conditions constitutes acceptance of those amendments.